September 18, 2020

FAQ

PLEASE SCROLL DOWN FOR FREQUENTLY ASKED QUESTIONS ABOUT THE CONFERENCE

Note: Conference Code of Conduct and Privacy Policies can be found at the bottom of this page.

For all other questions, please email the Stearns Center (stearns@gmu.edu, 9am-4pm, M-F) to respond to your questions via email or via a quick Zoom call.


How can I request accommodations?
When you registered, you were asked at that time to indicate if you needed accommodations.  If you’d, we have reached out to you to make arrangements.  The Stearns Center is committed to providing equitable experiences for all ITL participants and will try to accommodate access needs as best we can.  Note: It can take 48-72 hours to process requests.  Please email Ashley Joiner (ajoiner2@gmu.edu) if you have any accommodation requests or questions. 


How Can I make a personalized conference schedule?
You can add sessions to your personal schedule by clicking “add to schedule” button found in each session entry.  We appreciate you taking the time to make a personalized schedule.  It helps the presenters anticipate session attendance.  If you wish to receive any follow up emails from the presenters, you must add the session to your personalized schedule.

NOTE: The keynote address can accommodate 500 people in session, with an additional live streaming option for overflow.  At this time, all other sessions can accommodate 300 people.  Be sure to log in early to ensure your spot for the more popular sessions.  


How do I access the online Zoom sessions? 
All sessions are presented through Zoom.  If you are affiliated with Mason, information about setting up your Zoom account access can be found on  its.gmu.edu. If you are not affiliated with Mason, you will need to download/access the Zoom app.  ITS (703-993-8870; support@gmu.edu) can help you with general Zoom access questions. 

Please access your session via the yellow “Open Zoom” button on your schedule/each session entry or you can manually enter the Zoom meeting code and passcode at the end of each session abstract.

NOTE: The keynote address can accommodate 500 people in session, with an additional live streaming option for overflow.  At this time, all other sessions can accommodate 300 people.  Be sure to log in early to ensure your spot for the more popular sessions.  

Having trouble with Zoom? Please contact ITS.


Contingency plans…what do I do if I’m having problems with Zoom/Sched?

Having trouble accessing Zoom?

If you have trouble accessing zoom, please restart your computer and make sure you have the latest version on your device.  Please visit its.gmu.edu for additional Zoom set up information.  Please call ITS at 703-993-8870 for any Zoom issues

You can also always join by phone, but may miss out on some of the content or activities.  

Zoom Dial-in for each session:
Dial by your location
+1 301 715 8592 US (Germantown)
+1 267 831 0333 US (Philadelphia)

 

Having trouble accessing Sched?

When you registered, you should have received one email from EventBrite (with your ticket information) and a second email from Sched with directions on how to access Sched (please check spam, clutter and junk folders). Sched should recognize the ticket order number from EventBrite to create/access your Sched account.  Please email Sched at support@sched.com if you have registered through Eventbrite, but have not received the Sched welcome email or cannot access Sched at all.  Please provide them with your Eventbrite order number and the email address you used to register in Eventbrite.  Note:  There can be some lag time between the Eventbrite registration system and the Sched system receiving the registration.


Contingency plans…what do I do if a live session ends unexpectedly?
In some rare situations, we may have to end a session early or restart a session or there may be a technical delay launching the session. If this happens, we plan to relaunch the session as quickly as we can with a backup Zoom host.  Please retry the original Zoom link in Sched a few minutes after the disconnection. 

Note: If this occurs in a 30 minute session or with less than 30 minutes remaining in a 40- or 90-minute session, we plan to end the session at that time and try to get supplementary materials posted for the session after the conference.  Thank you for understanding.


Where can I find help with using Zoom and finding may way around in Zoom? 
We have created a few “how to” resources
 to help you navigate Zoom that can be found on our Zoom Resource webpage.  ITS (703-993-8870; support@gmu.edu) can also help you with general Zoom navigation questions.   


How can I find supplementary session materials (videos, slides, handouts, etc.)? 
Session materials can be found on the session entries in the 
ITL Conference Proceedings electronic journal.  Some presenters have already posted materials, some choose to post after the event, and others do not share additional materials.  If you would like to receive any materials a presenter plans to share via email, please ensure that you have added the session to your personal schedule in Sched.  Presenters will be able to access the attendee list for their session and send any materials to the email address you registered with.


Will the live sessions be recorded? 
The keynote speaker address will be recorded and posted on the ITL Conference Proceedings electronic journal.  After a great deal of consideration, we decided that all other sessions will NOT be recorded.  We want live sessions to be interactive experiences in which participants have opportunities to connect meaningfully with each other—feeling comfortable to share their teaching-related experiences or try out new ideas without the additional stress of being recorded.   Additionally, highly interactive sessions don’t lend themselves to being meaningful recordings—who wants to watch a video of an empty main room while people are in breakout groups? Walso want to be considerate of participant privacy—not everyone may wish to have their image/name posted publicly in a recording.We have asked presenters to create a 1-page summary document with key outcomes and Q&A from the session that can be shared after the conference via the ITL Conference Proceedings. 


What opportunities are there to talk informally with people about teaching strategies outside of the conference sessions? 
Just like a f2f conference, we encourage you to connect with other participants during the sessions in breakout conversations and through chattake a look at the participant lists in Sched and during sessions and consider exchanging contact information to set up an informal follow up Zoom chat for after the conference to exchange more ideas. You can also view participant profiles by clicking on the “Attendees” tab in Sched. We encourage participants to Tweet, tagging us @StearnsCenter and using #MasonITL. 


Note: You can adjust your privacy settings with Sched if you prefer not to be visible. 


Sometimes there are problems with online events—what should I do when X happens? 
If you are having difficulty accessing the conference scheduling app (Sched) to access Zoom links, finding the ITL event in the downloaded version of the Sched App, or connecting with Zoom, please note that we’ve worked with ITS and they are prepared to answer these questions.  Please call them at 703-993-8870 or email  support@gmu.edu. 


How can I report a Code of Conduct violation or express any Code of Conduct Concerns?
Please alert the Stearns Center Session Host, Stearns Center Tech Host, or Presenter about any incident or issue happening in a session. If you are in a breakout group, click on the “Ask for Help” button on the Zoom Tool bar. We will also have someone staffing the Stearns Center email, stearns@gmu.eduthroughout the conference (9am-4pm, M-F) to respond to concerns you may have.


For all other questions, we will have someone staffing the Stearns Center email, stearns@gmu.eduthroughout the conference (9am-4pm, M-F) to respond to your questions via email or set up a quick Zoom call to answer your question.


CONFERENCE POLICIES

Code of Conduct
The Innovations in Teaching & Learning conference is an annual event for Mason instructors, GTA’s, administrators, staff, and our local community members to forge a sense of community around teaching and learning. All presenters, sponsors, attendees and volunteers are required to follow our Code of Conduct. The 2021 ITL conference planning team will enforce this code throughout the event.
Our goal is to create a space where everyone feels welcomed to participate, engage in conversation, and ask questions. We ask that all participants help us to create safe and positive experiences for everyone. ITL is committed to providing a harassment-free environment for everyone and will not tolerate harassment of any participant, attendee, guest, or volunteer, in any form. Sexual misconduct and discriminatory conduct (language, imagery) are not appropriate at any time during the conference (e.g., on screen, in public or private chat; in Q&A, during presentations, or in breakout sessions; on social media platforms or online media).
Expected behavior:

  1. All participants, attendees, and ITL staff/volunteers are treated with respect and consideration. We value diverse thoughts and opinions.
  2. Please be respectful, considerate and try to collaborate during conflict.
  3. Remember to critique ideas rather than individuals.
  4. Please use preferred pronouns.
  5. Respect the rules and policies of this conference and various systems (i.e., Zoom, Sched), in main meeting rooms, as well as in breakout rooms or social gatherings/postings.

Unacceptable behavior:
Examples of unacceptable behavior include, but are not limited to, inappropriate verbal/written comments related to gender, sexual orientation, disability, physical appearance, body size, race, religion, or national origin; inappropriate use of nudity and/or sexual images and links on screen, in chats, or in live Q&A:

  1. Personal attacks directed toward attendees, sponsor representatives, ITL staff/volunteers, and any University staff that provide support to the conference.
  2. Discriminatory, demeaning or harassing actions/words.
  3. Disruption of presenter, attendee, or session host talk/leadership during the session or social events

Consequences and reporting unacceptable behavior
Anyone requested to stop unacceptable behavior is expected to comply immediately. ITL staff/volunteers may take appropriate action, including immediate removal from the session and/or the conference for any remaining sessions. ITL reserves the right to prohibit any attendance at any future conference or related event. Individuals are subject to consequences set forth by George Mason University.
If you experience or witness unacceptable behavior, please notify an ITL staff member or volunteer immediately. The “Announcement” page in the Sched app will list ITL staff contact information; staff are trained to assist you if you need to report harassment or another online safety/security issue.


Privacy Statement
While the conference is online this year, participants should consider the conference a public event as they would if the conference was held on campus.

Relatedly, after a great deal of consideration of the conference goals, and community feedback, we have decided that live/synchronous sessions will NOT be recorded. We want live sessions to be interactive experiences in which participants have opportunities to connect meaningfully with each other—feeling comfortable to share their teaching-related experiences or try out new ideas without the additional stress of being recorded. We encourage live/synchronous presenters to consider the types of resources that would be most valuable to share on the ITL Conference Proceedings site after the event for both session attendees and non-attendees in lieu of a session recording. We ask that any session facilitators who choose to create session outcome materials keep in mind participant privacy concerns.
Sched
We collect and process personal data from you only for lawful reasons, such as our legitimate interests, your consent, or to fulfill our legal or contractual obligations. For additional information, view Sched’s full privacy statement.
Zoom
Zoom is committed to protecting your personal data. We use reasonable and appropriate technical and organizational measures to protect personal data from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into due account the risks involved in the processing and the nature of the personal data. For additional information, view Zoom’s full privacy statement.