FAQ

PLEASE SCROLL DOWN FOR FREQUENTLY ASKED QUESTIONS ABOUT THE CONFERENCE

Note: Conference Code of Conduct and Privacy Policies can be found at the bottom of this page.

For all other questions, please email the Stearns Center (stearns@gmu.edu, 9am-4pm, M-F) to respond to your questions via email or via a quick Zoom call.


Presenters 

I have questions about my specific session type. Where can I go to find information and helpful resources? 

Follow the links below to find session-specific support and information: 

Partner Event Sessions 

On Demand Sessions 

Live Q & A Sessions 

Stearns Center Showcase Sessions 

Teaching Squares 

Workshops, Panels, and Roundtables 

 

How do I submit materials for my live or On Demand session? 

Your materials are due by August 30, 2021. For detailed instructions, please visit For Presenters—Submitting Conference Materials.  

 

Where can I find details about sessions for which I am presenting? 

Your session details, session day/time, and presenter information (names and bios) will be published in the Sched App and in the ITL Conference ProceedingsPlease plan to check the Sched App the day of for any presenter updates/unexpected link or time changes. The at-a-glance conference schedule can be found on the Conference Schedule page 

 

I checked the details for my sessions, and some of the information is incorrect/out of date. How can I get it fixed? 

We encourage you to look at both Sched and the ITL Conference Proceedings to ensure that your session info (names, title, abstract, etc.) is correct and up to date. We are a small but mighty team putting together this conference, and we appreciate your assistance in making sure we get your details right. If you find a mistake, please submit an update request form with any necessary changes. 

 

How can I register for the conference? 

Find instructions for completing your conference registration here. 


Attendees 

How do I access the online Zoom sessions? 
You can access your session via Sched in two ways: click on the yellow “Open Zoom” button on your schedule/chosen session entry or manually enter the Zoom meeting code and passcode at the end of each session abstract.  

NOTE: All sessions are presented through Zoom.  If you are affiliated with Mason, information about setting up your Zoom account access can be found at its.gmu.edu. If you are not affiliated with Mason, you will need to download/access the Zoom app.  ITS (703-993-8870; support@gmu.edu) can help you with general Zoom access questions.  

 

How can I find supplementary session materials (videos, slides, handouts, etc.)? 
Session materials can be found on the session entries in the ITL Conference Proceedings electronic journal.  Some presenters have already posted materials, some choose to post after the event, and others do not share additional materials.  If you would like to receive any materials a presenter plans to share via email, please ensure that you have added the session to your personal schedule in Sched.  Presenters will be able to access the attendee list for their session and send any materials to the email address you registered with.  

 

What opportunities are there to talk informally with people about teaching strategies outside of the conference sessions? 
We are hoping to offer a face-to-face social event at the end of the conference, Friday, 9/24/2021 at 5:00pm. Any event will strictly adhere to COVID restrictions and guidance at the time of the conference—stay tuned! 

In addition to our f2f event, Jwe encourage you to connect with other participants during the sessions in breakout conversations and through chat—take a look at the participant lists in Sched and during sessions and consider exchanging contact information to set up an informal follow up Zoom chat for after the conference to exchange more ideas. You can also view participant profiles by clicking on the “Attendees” tab in Sched. We encourage participants to Tweet, tagging us @StearnsCenter and using #MasonITL. 

Note: You can adjust your privacy settings with Sched if you prefer not to be visible.  

 

Is there a capacity limit for live sessions? 

The keynote address can accommodate 500 people in session, with an additional live streaming option for overflow.  At this time, all other sessions can accommodate 300 people.  Be sure to log in early to ensure your spot for the more popular sessions.   


Technology  

Having trouble accessing Sched? 

When you registered, you should have received one email from EventBrite (with your ticket information) and a second email from Sched with directions on how to access Sched (please check spam, clutter and junk folders). Sched should recognize the ticket order number from EventBrite to create/access your Sched account.   

Please email Sched at support@sched.com if you have registered through Eventbrite, but have not received the Sched welcome email or cannot access Sched at all.  Please provide them with your Eventbrite order number and the email address you used to register in Eventbrite.  Note:  There can be some lag time between the Eventbrite registration system and the Sched system receiving the registration. 

 

How can I make a personalized conference schedule?
You can add sessions to your personal schedule by clicking the “add to schedule” button found in each session entry.  If you wish to receive any follow up emails from the presenters, you must add the session to your personalized schedule. We appreciate your taking the time to make a personalized schedule.  It helps the presenters anticipate session attendance.  

 

Help! I’m having trouble with Zoom.
We have created a few “how to” resources to help you navigate Zoom that can be found on our Zoom Resource webpage. You can also visit its.gmu.edu or call ITS at 703-993-8870 for any Zoom issues.  

If you have trouble accessing zoom, please restart your computer and make sure you have the latest version on your device.  You can also join sessions by phone but you may miss out on some of the content or activities.   

Zoom Dial-in for each session:
Dial by your location
+1 301 715 8592 US (Germantown)
+1 267 831 0333 US (Philadelphia) 

 

What do I do if a live session ends unexpectedly?
In some rare situations, we may have to end a session early or restart a session or there may be a technical delay launching the session. If this happens, we plan to relaunch the session as quickly as we can with a backup Zoom host.  Please retry the original Zoom link in Sched a few minutes after the disconnection. Note: If this occurs in a 30 minute session or with less than 30 minutes remaining in a 40- or 90-minute session, we plan to end the session at that time and try to get supplementary materials posted for the session after the conference.  Thank you for understanding. 

 

Sometimes there are problems with online events—what should I do when X happens? 
If you are having difficulty accessing the conference scheduling app (Sched) to access Zoom links, finding the ITL event in the downloaded version of the Sched App, or connecting with Zoom, please note that we’ve worked with ITS and they are prepared to answer these questions.  Please call them at 703-993-8870 or email support@gmu.edu. 


Conference Policies 

How can I request accommodations?
When you registered, you were asked at that time to indicate if you needed accommodations.  If you did, we have reached out to you to make arrangements.  The Stearns Center is committed to providing equitable experiences for all ITL participants and will try to accommodate access needs as best we can.  Note: It can take 48-72 hours to process requests.  Please email Ashley Joiner (ajoiner2@gmu.edu) if you have any accommodation requests or questions.  

Will the live sessions be recorded? 
The keynote speaker address will be recorded and posted on the ITL Conference Proceedings electronic journal.  After a great deal of consideration, we decided that all other sessions will NOT be recorded.  We want live sessions to be interactive experiences in which participants have opportunities to connect meaningfully with each other—feeling comfortable to share their teaching-related experiences or try out new ideas without the additional stress of being recorded.   Additionally, highly interactive sessions don’t lend themselves to being meaningful recordings—who wants to watch a video of an empty main room while people are in breakout groups? We also want to be considerate of participant privacy—not everyone may wish to have their image/name posted publicly in a recording.) We have asked presenters to create a 1-page summary document with key outcomes and Q&A from the session that can be shared after the conference via the ITL Conference Proceedings. 

 

What is the ITL Code of Conduct and how can I report a Code of Conduct Violation?
You can find information about the Code of Conduct at ITL Access and Policies. 

 

What is ITL’s Privacy policy?
You can find a copy of ITL’s Privacy Statement at ITL Access and Polices 

 

For all other questions, we will have someone staffing the Stearns Center email, stearns@gmu.edu, throughout the conference (9am-4pm, M-F) to respond to your questions via email or set up a quick Zoom call to answer your question.