ITL FAQ

PLEASE SCROLL DOWN FOR FREQUENTLY ASKED QUESTIONS ABOUT THE CONFERENCE

Note: Conference Code of Conduct and Privacy Policies can be found at the bottom of this page.

Attendees 

How do I access the online Zoom sessions? 
You can access your session via Sched in two ways: click on the yellow “Open Zoom” button on your schedule/chosen session entry or manually enter the Zoom meeting code and passcode at the end of each session abstract.  

NOTE: All sessions are presented through Zoom.  If you are affiliated with Mason, information about setting up your Zoom account access can be found at its.gmu.edu. If you are not affiliated with Mason, you will need to download/access the Zoom app.  ITS (703-993-8870; support@gmu.edu) can help you with general Zoom access questions.  


Technology  

Having trouble accessing Sched? 

When you registered, you should have received one email from EventBrite (with your ticket information) and a second email from Sched with directions on how to access Sched (please check spam, clutter and junk folders). Sched should recognize the ticket order number from EventBrite to create/access your Sched account.   

Please email Sched at support@sched.com if you have registered through Eventbrite, but have not received the Sched welcome email or cannot access Sched at all.  Please provide them with your Eventbrite order number and the email address you used to register in Eventbrite.  Note:  There can be some lag time between the Eventbrite registration system and the Sched system receiving the registration. 

 

How can I make a personalized conference schedule?
You can add sessions to your personal schedule by clicking the “add to schedule” button found in each session entry.  If you wish to receive any follow up emails from the presenters, you must add the session to your personalized schedule. We appreciate your taking the time to make a personalized schedule.  It helps the presenters anticipate session attendance.  

 

Help! I’m having trouble with Zoom.
We have created a few “how to” resources to help you navigate Zoom that can be found on our Zoom Resource webpage. You can also visit its.gmu.edu or call ITS at 703-993-8870 for any Zoom issues.  

If you have trouble accessing zoom, please restart your computer and make sure you have the latest version on your device.  You can also join sessions by phone but you may miss out on some of the content or activities.   

Zoom Dial-in for each session:
Dial by your location
+1 301 715 8592 US (Germantown)
+1 267 831 0333 US (Philadelphia) 


Conference Policies 

How can I request accommodations?
When you registered, you were asked at that time to indicate if you needed accommodations.  If you did, we have reached out to you to make arrangements.  The Stearns Center is committed to providing equitable experiences for all ITL participants and will try to accommodate access needs as best we can.  Note: It can take 48-72 hours to process requests.  Please email Ashley Joiner (ajoiner2@gmu.edu) if you have any accommodation requests or questions. 

What is the ITL Code of Conduct and how can I report a Code of Conduct Violation?
You can find information about the Code of Conduct at ITL Access and Policies. 

What is ITL’s Privacy policy?
You can find a copy of ITL’s Privacy Statement at ITL Access and Polices