ITL FAQ

Requesting accommodations
Please register for the conference on the eventbrite website.  One of the questions you will be asked is if accommodations are needed for your ticket.  We will reach out to you at the email address you provided to make arrangements.  The Stearns Center is committed to providing equitable experiences for all ITL participants and will try to accommodate access needs as best we can.  Note: It can take 48-72 hours to process requests. Email (stearns@gmu.edu) if you have any accommodation requests or questions.  

Mason Pond is the closet visitor parking deck to the Johnson Center and Horizon Hall. For more information, please visit the GMU Parking website here.

PLEASE EXPAND SECTIONS BELOW FOR FREQUENTLY ASKED QUESTIONS AND INFORMATION ABOUT THE CONFERENCE

Attendees

How can I make a personalized conference schedule?
You can add sessions to your personal schedule by clicking "add to schedule" button found in each session entry.  We appreciate you taking the time to make a personalized schedule.  It helps the presenters anticipate session attendance.  If you wish to receive any follow up emails from the presenters, you must add the session to your personalized schedule.

 

How do I access the online Zoom sessions? 
You can access your session via Sched in two ways: click on the yellow “Open Zoom” button on your schedule/chosen session entry or manually enter the Zoom meeting code and passcode at the end of each session abstract.  

NOTE: Not all sessions are presented through Zoom.  If you are affiliated with Mason, information about setting up your Zoom account access can be found at its.gmu.edu. If you are not affiliated with Mason, you will need to download/access the Zoom app.  ITS (703-993-8870; support@gmu.edu) can help you with general Zoom access questions.  

 

What opportunities are there to connect beyond the conference? 
We encourage participants to Tweet, tagging us @StearnsCenter and using #MasonITL. You can also view participant profiles in Sched to reach out with questions, comments, and further conversation.

Note: You can adjust your privacy settings with Sched if you prefer not to be visible.  

 

How can I report a Code of Conduct violation or express any Code of Conduct Concerns?
Please alert the live-stream host or presenter about any incident or issue happening in a session. If you are in a breakout group, click on the "Ask for Help" button on the Zoom Tool bar. We will also have someone staffing the Stearns Center email, stearns@gmu.edu, throughout the conference (9am-4pm) to respond to concerns you may have. 

Technology

Having trouble accessing Zoom? 

If you have trouble accessing Zoom, please restart your computer and make sure you have the latest version on your device.  Please visit its.gmu.edu for additional Zoom set up information.  Please call ITS at 703-993-8870 for any Zoom issues.  

You can also always join by phone but may miss some of the content or activities.   

Zoom Dial-in for each session:
Dial by your location
+1 301 715 8592 US (Germantown)
+1 267 831 0333 US (Philadelphia) 

 

Contingency plans...what do I do if a live-stream session ends unexpectedly?
In some rare situations, we may have to end a session early or restart a session or there may be a technical delay launching the session. If this happens, we plan to relaunch the session as quickly as we can.  Please retry the original Zoom link in Sched a few minutes after the disconnection. 

Note: If this occurs with less than 30 minutes remaining in a 50-minute session, we plan to end the session at that time and try to get supplementary materials posted for the session after the conference.  Thank you for understanding. 

 

Sometimes there are problems with hybrid events—what should I do when X happens? 
If you are having difficulty accessing the conference scheduling app (Sched) to access Zoom links, finding the ITL event in the downloaded version of the Sched App, or connecting with Zoom, please note that we’ve worked with ITS and they are prepared to answer these questions.  Please call them at 703-993-8870 or email  support@gmu.edu.  

 

Where can I find help with using Zoom and finding my way around in Zoom? 
We have created a few "how to" resources to help you navigate Zoom that can be found on our Zoom Resource webpage.  ITS (703-993-8870; support@gmu.edu) can also help you with general Zoom navigation questions.    

 

 

Having trouble accessing Sched? 
When you registered, you should have received one email from EventBrite (with your ticket information) and a second email from Sched with directions on how to access Sched (please check spam, clutter and junk folders). Sched should recognize the ticket order number from EventBrite to create/access your Sched account.  Please email Sched at support@sched.comif you have registered through Eventbrite but have not received the Sched welcome email or cannot access Sched at all.  Please provide them with your Eventbrite order number and the email address you used to register in Eventbrite.  Note: There can be some lag time between the Eventbrite registration system and the Sched system receiving the registration.

 

How can I make a personalized conference schedule?
You can add sessions to your personal schedule by clicking the “add to schedule” button found in each session entry.  If you wish to receive any follow up emails from the presenters, you must add the session to your personalized schedule. We appreciate your taking the time to make a personalized schedule.  It helps the presenters anticipate session attendance.  

 

 

How can I find supplementary session materials (videos, slides, handouts, etc.)? 
Session materials can be found on the ITL Conference Proceedings site.  Some presenters have already posted materials, some choose to post after the event, and others do not share additional materials.  If you would like to receive any materials a presenter plans to share via email, please ensure that you have added the session to your personal schedule in Sched.  Presenters will be able to access the attendee list for their session and send any materials to the email address you registered with. 

 

Will live-streamed sessions be recorded? 
We hope to be able to provide a recording of the keynote speaker address, to be posted on the ITL Conference Proceedings.  Because of their interactive nature and to encourage free and robust conversation, other live-streamed sessions will not be recorded. We will, however, ask presenters to create a 1-page summary document with key outcomes and Q&A from the session that can be shared after the conference via the ITL Conference Proceedings.  

 

For all other questions during the conference please contact the Stearns Center, stearns@gmu.edu.

Conference Policies

Code of Conduct
The Innovations in Teaching & Learning conference is an annual event for Mason instructors, GTA’s, administrators, staff, and our local community members to forge a sense of community around teaching and learning. All presenters, sponsors, attendees, and volunteers are required to follow our Code of Conduct. The 2022 ITL conference planning team will enforce this code throughout the event.
Our goal is to create a space where everyone feels welcome to participate, engage in conversation, and ask questions. We ask that all participants help us to create safe and positive experiences for everyone. ITL is committed to providing a harassment-free environment for everyone and will not tolerate harassment of any participant, attendee, guest, or volunteer, in any form. Sexual misconduct and discriminatory conduct (language, imagery) are not appropriate at any time during the conference (e.g. on screen, in public or private chat; in Q&A, during presentations, or in breakout sessions; on social media platforms or online media).
Expected behavior: 

  1. All participants, attendees, and ITL staff/volunteers are treated with respect and consideration. We value diverse thoughts and opinions. 
  1. Please be respectful, considerate and try to collaborate during conflict. 
  1. Remember to critique ideas rather than individuals. 
  1. Please use preferred pronouns. 
  1. Respect the rules and policies of this conference and various systems (i.e., Zoom, Sched), in main meeting rooms, as well as in breakout rooms or social gatherings/postings. 

Unacceptable behavior:
Examples of unacceptable behavior include, but are not limited to, inappropriate verbal/written comments related to gender, sexual orientation, disability, physical appearance, body size, race, religion, or national origin; inappropriate use of nudity and/or sexual images and links on screen, in chats, or in live Q&A: 

  1. Personal attacks directed toward attendees, sponsor representatives, ITL staff/volunteers, and any University staff that provide support to the conference. 
  1. Discriminatory, demeaning or harassing actions/words. 
  1. Disruption of presenter, attendee, or session host talk/leadership during the session or social events 

Consequences and reporting unacceptable behavior
Anyone requested to stop unacceptable behavior is expected to comply immediately. ITL staff/volunteers may take appropriate action, including immediate removal from the session and/or the conference for any remaining sessions. ITL reserves the right to prohibit any attendance at any future conference or related event. Individuals are subject to consequences set forth by George Mason University.
If you experience or witness unacceptable behavior, please notify an ITL staff member or volunteer immediately. The “Announcement” page in the Sched app will list ITL staff contact information; staff are trained to assist you if you need to report harassment or another online safety/security issue. 

Sched
We collect and process personal data from you only for lawful reasons, such as our legitimate interests, your consent, or to fulfill our legal or contractual obligations. For additional information, view Sched’s full privacy statement.

Zoom
Zoom is committed to protecting your personal data. We use reasonable and appropriate technical and organizational measures to protect personal data from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into due account the risks involved in the processing and the nature of the personal data. For additional information, view Zoom’s full privacy statement.